Receptionist at Grand Legacy Hotel
Location
Kigali, Rwanda (On-site)
Job Type
Full-time
Experience
2 YEARS
VACANCY ANNOUNCEMENT
Date: January 12, 2026
Grand Legacy Hotel
African Union Avenue – Remera
P.O. Box: 6555, Kigali, Rwanda
📧 Email: info@grandlegacy.rw
🌐 Website: www.grandlegacy.rw
☎ Tel: 280 408 080 | 📱 Cell: (+250) 788 303 483
Position: Receptionist
Grand Legacy Hotel invites qualified and motivated candidates to apply for the position of Receptionist.
Position Summary
Grand Legacy Hotel is seeking a motivated, courteous, and professional Hotel Receptionist to join our team. The Receptionist serves as the primary point of contact for guests and represents the face of the hotel. The role requires delivering friendly, efficient, and professional service to ensure guests enjoy a welcoming and seamless stay experience.
Key Responsibilities
Process guest check-in and check-out procedures, verify guest details, handle payments, and issue room keys.
Manage individual and group reservations, cancellations, and modifications using the hotel IDS system.
Accurately post charges to guest folios and handle cash, credit card transactions, vouchers, and foreign currency exchange.
Promote hotel facilities, room upgrades, and special packages to maximize revenue.
Provide accurate information about hotel services, local attractions, transportation, and dining options.
Operate the hotel switchboard and direct calls professionally and promptly.
Receive, record, and deliver messages, mail, and packages accurately to guests.
Handle guest complaints professionally and escalate major issues to management when necessary.
Prepare daily shift reports and handover notes.
Balance cash float and maintain accurate transaction records.
Maintain key control and strictly follow security and guest data privacy procedures.
Qualifications & Experience
Education
High School Diploma in Hospitality or a related field.
Experience
Minimum of 2 years’ experience in customer service, preferably in hotel reception or front office operations.
Technical Skills
Proficiency in IDS systems.
Good working knowledge of Microsoft Office (Word and Excel).
Skills & Competencies
Friendly, energetic, and customer-focused professional attitude.
Excellent verbal and written communication skills.
Knowledge of a second language is an added advantage.
Strong attention to detail, particularly in billing and cash handling.
Ability to multitask and perform effectively under pressure.
Proficiency in Point of Sale (POS) systems is an added advantage.
Confidentiality
While working for the Company, employees will have access to confidential information relating to guests, staff, and hotel operations. All such information must be treated with strict confidentiality and must not be disclosed to unauthorized persons.
How to Apply
Interested candidates are invited to submit their applications to:
📧 info@grandlegacy.rw
📧 humanresource@grandlegacy.rw
📅 Application Deadline: January 26, 2026
Due to the high volume of applications received, only shortlisted candidates will be contacted.