Night Auditor / Front Office – KCC & Radisson Blu Hotel

Location: Kigali_Rwanda
Job Type: FULL-TIME

Company Description

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands and more than 1,460 hotels in operation and under development across 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. People are at the core of our business success, and together we bring the culture, spirit, environment, and opportunities that empower you to be your best every day.

Job Overview

We are seeking a Night Auditor / Front Office team member to ensure smooth overnight operations at KCC & Radisson Blu Hotel. This role is essential in providing a seamless guest experience, handling check‑ins and check‑outs, auditing transactions, and maintaining operational excellence throughout the night.

Key Responsibilities

Welcome, assist, and attend to guest check‑ins and check‑outs during the night.
Take responsibility for assigned duties, ensuring all work is completed professionally and on time.
Collaborate with colleagues to maximize guest satisfaction and comfort, delivering responses to enquiries and resolving problems.
Continuously develop skills, knowledge, and experience within the front office department.
Build and maintain effective working relationships while promoting company culture and values.
Ensure adherence to all legislation, due diligence, and audit documentation requirements.
Handle guest requests, complaints, and emergencies professionally.
Maintain the lobby and front desk areas in a clean, organized, and presentable manner.
Maintain guest confidentiality and uphold data protection standards.
Complete daily night audit procedures accurately and on time.
Balance all Front Office transactions, including room charges, cash, credit cards, and allowances.
Reconcile PMS reports with actual revenues, close the business day in the PMS system, and prepare/distribute daily reports.
Monitor KPIs such as Guest Response Index (GRI) and ensure Brand Standard Audit (BSA) compliance overnight.
Support transportation coordination for VIP or early departure guests.
Ensure room allocations and early check‑in requests are coordinated with Housekeeping and Reservations teams.

Qualifications & Experience

Minimum 2 years of Front Office experience.
Experience with Opera PMS.
Ability to adapt to changing service environments.
Proactive, hands-on approach with a passion for hospitality.
Strong problem-solving capabilities and ability to support operational needs.
Personal integrity and ability to work in an environment that demands excellence.
Strong communication, listening, and IT skills.
Ability to work collaboratively at all levels within the department.
Positive, open personality and strong organizational skills.

Skills & Personal Attributes

Attention to detail and organizational skills
Customer-focused mindset
Ability to work independently and as part of a team
Professionalism and discretion in handling confidential information
Positive, flexible, and adaptable attitude

Why Join Radisson Hotel Group?

Live the Magic of Hospitality – Create exceptional experiences every day with your Yes I Can! spirit.
Build a Great Career – We invest in your growth, learning, and career development.
Experience the Team Spirit – Inclusive, fun, and meaningful workplace culture.
Lead with Your Ambition – Your ideas and passion matter!
Enjoy Global & Local Perks – Special hotel rates worldwide and local rewards tailored to your country.

How to Apply

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