Customer Care cum Accounts Assistant Job – Kigali, Rwanda

Customer Care & Accounts Assistant Job – Kigali, Rwanda

Job Title: Customer Care cum Accounts Assistant
Location: Kigali, Rwanda
Employment Type: Permanent (Full-Time)
Reporting To: Finance Manager
Salary: Competitive and based on experience
Application Deadline: 11 January 2026

A Rwanda-based organization is seeking a Customer Care cum Accounts Assistant to support both customer service operations and basic accounting functions. This role is ideal for professionals who are comfortable handling customer interactions while also assisting with billing, receivables, and financial record-keeping.

Position Overview

The Customer Care cum Accounts Assistant will serve as a link between customers and internal departments while ensuring accurate invoicing, payment tracking, and accounting records. The role requires attention to detail, strong communication skills, and familiarity with Rwanda’s tax and accounting systems.

Key Responsibilities

Customer Care Functions

• Respond to customer inquiries, complaints, and service requests through phone, email, and in-person interactions

• Coordinate with sales, warehouse, and finance teams to resolve customer issues efficiently

• Maintain up-to-date customer records and ensure timely follow-up on pending matters

• Promote a high standard of customer satisfaction and service delivery

Accounts & Finance Support

• Prepare and issue sales invoices using EBM V2 in compliance with Rwanda Revenue Authority (RRA) requirements

• Maintain proper documentation for sales transactions, receipts, and customer accounts

• Support accounts receivable follow-ups and customer payment tracking

• Record financial transactions using QuickBooks Online

• Assist with month-end closing activities and basic reconciliations

• Prepare simple financial and operational reports using Microsoft Excel

• Ensure organized filing and documentation for audits and internal reviews

Required Qualifications and Experience

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field

• At least two (2) years of relevant experience in customer care and accounting roles

• Practical working knowledge of EBM V2 (mandatory)

• Experience using QuickBooks Online

• Strong skills in Microsoft Excel, including formulas and basic data analysis

• Previous experience working with Rwanda-based companies is an added advantage

Skills and Competencies

• Strong written and verbal communication skills in English

• High level of accuracy and attention to detail

• Good interpersonal and customer-handling abilities

• Ability to work under pressure and meet deadlines

• Strong organizational and multitasking skills

• Integrity and ability to handle confidential information

Why This Role Is Worth Considering

• Combines customer service and accounting exposure in one role

• Opportunity to work with Rwanda’s EBM and accounting systems

• Hands-on experience in billing, receivables, and reporting

• Suitable for professionals seeking growth in finance and operations

Application Procedure

Interested candidates should submit their CV, clearly highlighting relevant customer care and accounting experience.

📧 Application Email: manojchemicotex@gmail.com
📌 Deadline: 11 January 2026

Only shortlisted candidates will be contacted.