Service Coordinator – Rwanda

🏢 Organization: GOAL 3
📍 Location: Rwanda
💰 Salary Range: 750,000 – 1,500,000 RWF gross (based on experience)

About GOAL 3

GOAL 3 is a foundation and social enterprise dedicated to improving healthcare in low-resource settings.

Through its ward-wide patient monitoring and decision support system, IMPALA, GOAL 3 supports health workers in early detection and better clinical decision-making—helping reduce child mortality by up to 54%.

To support its expanding activities in Rwanda, GOAL 3 is seeking a structured and motivated Service Coordinator.

Job Summary

As a Service Coordinator, you will manage and deliver services to new and existing hospitals, including:

• System implementation

• Technical installation

• Clinical training

• Support visits and troubleshooting

• Continuous service improvement

You will work closely with hospital staff and the GOAL 3 team to ensure successful adoption and sustained use of the IMPALA system, under the guidance of the Country Manager and Service Operations Team.

Key Responsibilities

Implementation & Technical Installation

• Lead implementation of the IMPALA system in hospitals across Rwanda

• Perform technical installation following the GOAL 3 service approach

• Plan logistics and coordinate implementation activities at hospital sites

Hospital Support & Training

• Act as primary point of contact during implementation

• Provide on-site and remote troubleshooting support

• Support clinical training activities for hospital staff

• Ensure sustainability after implementation

Stakeholder & Reporting Responsibilities

• Participate in meetings with Ministry of Health (MoH), NGOs, and funders

• Work with the global team on financial reporting, compliance, risk management, and planning

• Collect and share user feedback to improve implementation and service delivery

• Contribute to continuous improvement and organizational learning

Qualifications

Education

• Bachelor’s degree in:

  • Biomedical Engineering

  • Health Technology Management

  • Project/Operations Management (healthcare focus)

  • Or a clinical degree with strong technical affinity

Experience

• Minimum 3 years of experience in hospital settings

• Experience coordinating hospital device/IT implementations or healthcare service operations

• Demonstrated project management and multi-partner coordination experience

• Experience with quality improvement initiatives or training (preferred)

• Stakeholder engagement experience with hospital leadership, clinical staff, biomeds, and at least one of: MOH, RBC, RMS, RSOG, or NGOs

Skills

• Strong written and verbal communication skills

• Excellent documentation and reporting abilities

• Ability to work with IT systems and online platforms

• Strong stakeholder engagement, negotiation, and influencing skills

• Ability to analyse, present, consult, and obtain buy-in

Employment Terms

• Gross monthly salary: 750,000 – 1,500,000 RWF, depending on experience